Privacy Policy

1. The Scope

This policy outlines the types of personal data the Company collects from individuals and how it processes, shares, and secures that information.

This Policy covers information related to an identified or identifiable natural person. An identifiable natural person is someone who can be directly identified or determined through a combination of information we hold or can access.

The Policy defines "processing" as any process involving the use or collection of Personal Data, including its management, organization, and storage.

Our services are intended for general audiences and are not designed for users under 18 years of age. We do not knowingly collect information from anyone younger than 18, nor do we permit such individuals to use our services. If we discover that a minor has provided information, we will delete it promptly.

2. What Personal Data Do We Have on You

When you access our service, channels, or website, we collect your Personal Data. In some cases, we may also ask you to provide Personal Data directly.

2.2 In some cases, we collect your Personal Data by analyzing how you use our Services or service channels, or by receiving information from our third-party partners.

3. No Requirement to Disclose Personal Information

You aren't obliged to provide us with any personal data. However, in certain circumstances, if you choose not to supply us with personal data, we may be unable to offer our Services or allow you to access the website.

4. What Personal Data We Collect

4.2 The information you collect is not personal information and cannot be used to identify you.

4.3 Personal Data we receive from you: any personal data you voluntarily provide when you connect to a third-party online trading platform through us.

4.4 Personal information you provide to third-party trading platforms: This includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing of Personal Data

Your Personal Data is processed by the company for the purposes outlined in this section and in accordance with the applicable legal basis.

Contact us by email for more details about the processing required to protect legitimate interests.

5.4 Below are the reasons and legal bases under which we may use the information you provide to us:

6. Transfer of Personal Data to Third Party

The Company may also share Personal Data with third-party service providers—such as hosting, storage, and IP address analysis providers—to support user experience analysis and related services.

You can also request that we share your Personal Data with third-party trading platforms. When you do, we'll provide the Personal Data you've given us to those platforms. Their use of your information is governed by their own privacy policies. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners to obtain the resources needed to enhance and improve its products and services.

In the event that safeguarding the rights of third parties or protecting assets requires disclosure, the Company may share Personal Data with regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors, buyers, or lenders to the Company or any other group company in connection with a transaction such as a transfer, sale of assets, merger, restructuring, consolidation, or bankruptcy involving the Company or any other group company.

7. Cookies and Services from Third Parties

We may use third-party services, such as advertising and analytics providers, which may use cookies or other tracking technology on our website.

7.2 Cookies are small text files stored on your device when you visit our website. We use cookies to understand your preferences and browsing behaviour, improve your experience, remember your settings, and customize the products and services we offer. Cookies also help us gather analytics and usage statistics.

7.3 We use two types of cookies: session cookies and persistent cookies. Session cookies are temporary and deleted when you close your browser. Persistent cookies remain on your device after you close your browser and help us recognize you as a returning user, making it easier for you to return to our website.

However, be aware that certain Website functions or features may not work as expected if this occurs.

Online Tracking Notice: This service does not currently support do-not-track signals.

8. Retention of Personal Data

The Company will retain your Personal Data for as long as necessary to fulfill the processing purpose described in this Policy, or for longer periods as required or permitted by applicable law, regulations, and policies.

We'll share your information with third-party trading platforms for 12 months. If you consent, we'll continue sharing your data for an additional 12 months.

We regularly review the Personal Data we retain to ensure it's no longer necessary.

9. International Transfers

Your personal information may be transferred to other countries (i.e. your personal data may be transmitted to a third-country or to international organizations). The Company takes all necessary steps to protect your Personal Data and ensure that data users can exercise their rights and access effective legal remedies.

The Company can provide details about the security measures used to protect your Personal Data when transferred to third-party countries or international organizations. Contact us at: support@grotaxiv.net

10. Security of Personal Data

We've implemented appropriate organizational and technical safeguards to protect your Personal Data, including measures to prevent accidental or unlawful destruction, loss, or alteration.

10.2 We cannot guarantee that your Personal Data will be protected without error. We are also not responsible for any indirect, incidental, or consequential damages resulting from the use or disclosure of your Personal Data. This includes, but is not limited to, any Personal Data disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our control.

10.3 If we're required by law or circumstances beyond our control to share your Personal Data with third parties—such as public authorities—we will do so. However, we cannot guarantee the security measures those third parties apply to your information.

Personal data cannot be transmitted over the internet with complete safety. We cannot guarantee the security of any personal data you send to us online.

11. Hyperlinks to Third Party Websites

The website includes links to third-party sites and applications that are not operated by the Company. We are not responsible for how these sites or apps collect or process your personal data. This Policy does not apply to activities conducted through those external sites or apps.

11.2 When you visit any third-party websites or apps, we recommend that you review their privacy policies before deciding to access or use them. We also suggest that you carefully consider what Personal Data you share with them.

12. Modifications to This Policy

This Policy may be updated at any time. When changes are made, we'll notify you by posting the updated Policy on our website.

12.2 Additionally, when we make significant changes to this Policy, we will attempt to notify you through appropriate means and will publish an announcement on our website.

12.3 Unless otherwise specified, any amendments will take effect following the publication of the revised Policy.

13. Your Rights

You have the right to ask us to verify the accuracy of your Personal Data, correct any errors, and delete Personal Data that we no longer need. You can also limit how we process your personal information.

If you're an EEA resident, please refer to this page for information about your rights regarding your Personal Data. You can request to exercise these rights by emailing the address below.

13.3 Access rights The Company can verify the accuracy of your Personal Data that is being processed. If accurate, you have the right to access your Personal Data. The Company will provide an electronic copy of your Personal Data at no charge, though a reasonable fee may apply for additional copies. Data will be made available electronically upon request. Your right to access Personal Data cannot override the rights and freedoms of others. If granting access would harm another person's rights or freedoms, the Company may refuse the request or limit its ability to fulfill it.

13.4 Right to rectification The Company may correct inaccurate Personal Data. You have the right to request correction of any incomplete or inaccurate Personal Data about you, considering the reason for processing.

13.5 Right to Erasure The following reasons are applicable: (a) Personal Data are no longer needed for the purpose for which they were collected or processed; (b) You withdraw consent and there is no legal basis to continue processing; (c) You object at any time, for reasons specific to your situation, to the processing of your Personal Data based on legitimate interests pursued by us or a third party; (e) Personal Data are processed unlawfully; or (f) Personal Data must be removed to comply with a legal obligation. This right does not apply if processing is necessary (a) to fulfill an obligation required under European Union law or Member State law; or (b) to establish, exercise, or defend legal rights.

13.6 Processing restrictions If you have concerns about the accuracy of your Personal Data, you can request that the Company limit how your Personal Data is processed. Once a restriction request is made, your Personal Data may only be retained if you provide consent, or if it is necessary to establish, exercise, or defend legal rights, or to protect the rights of another individual, or for reasons of significant public interest within the European Union or a Member State.

13.7 Right to data portability If your Personal Data is processed by an automated system and is based on your consent or a contract you're party to, you have the legal right to access and review the Personal Data you've provided to the Company. You can request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your other rights, including your right to erasure. The right to data portability does not limit the rights or freedoms of anyone else.

13.8 Right to challenge You have the right to object to any use of your Personal Data based on legitimate interests pursued by the Company or a third party at any time. This right applies to all processing, including profiling based on these legitimate interests. If we demonstrate compelling legitimate grounds for processing your Personal Data, we may continue only if you can show that your rights, freedoms, or interests outweigh ours, or if processing is necessary to establish, exercise, or defend legal rights. Regarding direct marketing, you have the right to object to the processing of your Personal Data at any time.

13.9 Right to refuse consent You may revoke your consent for Us processing Personal Data about you at any time. This won't affect the legality of any processing that relied on your consent before the revocation. You are entitled to lodge a complaint with your supervisory authority. You may also appeal to a supervisory authority established by a member state to protect the fundamental rights of individuals regarding Personal Data processing within the European Union. The laws of the European Union and Member States may limit your rights concerning your Personal Data, as outlined in this section 13.

13.10 We will provide you with the requested information as per the rights set out in section 13 of this agreement within one month of receiving your request. We may extend this timeframe to up to two months if necessary, depending on the nature and volume of requests. We will notify you of any extension and the reasons within one month of receiving your request.

13.11 As long as it does not conflict with section 13 of the law, information you request under your rights in section 13 will be provided at no cost. If your request is unjustified or excessive—particularly if repeated—we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to proceed.

13.12 If we have concerns about verifying your identity, we may ask you to provide reasonable proof of identification.